I am committed to protecting your privacy, whether you are a contact, client, customer or supplier of mine. I am also committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian privacy principles (the Privacy Act and Principles).
The purpose of this policy is to explain how your personal information (which may include your health information) is collected and used by me in my clinic or through my website and mobile applications (Site).
Please read this policy carefully. By providing your personal information to me, you consent to me collecting, holding, using and sharing your personal information in accordance with this policy.
The personal information I collect may include:
I may collect your personal information in several different ways including when,
Where reasonable, I will collect personal information directly from you. However in some circumstances (for example, when it is not practical or reasonable to collect directly from you, or where you have authorised me to do so) personal information may also be collected from other sources, such as:
If you do not provide me with personal information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.
Wherever lawful and practical, you will have the option of not identifying yourself when dealing with me.
The majority of web browsers accept cookies automatically. You can disable cookies, but it might restrict your ability to access certain areas of the Site.
I may collect, hold, use and disclose personal information for the following purposes:
I may share your personal information with:
I may from time to time use your personal information in order to communicate and market my products and services to you via newsletters, email invitations and updates about my services. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication.
I am committed to ensuring that the personal information I collect from you is stored safely and securely. As such, I have put in place reasonable physical, electronic and administrative procedures to safeguard and secure your personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
For example, I maintain my files in secure offices and limit access to personal information to individuals with a need to know. I do use cloud storage for personal information with Simple Clinic and G-Suite. These companies are subject to encryption and protection that can be found on their websites. If you are in communication with me via electronic means such as email, Zoom, contact forms, Instagram, LinkedIn or Facebook, I do not have full control over the transmission or storage or any personal information disclosed. You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which I cannot be held responsible.
I will destroy or de-identify personal information I no longer require except where I have a legal obligation to retain such information, such as your health information. I will never permanently store complete credit card details.
Please note given my website is linked to the internet, and the internet is inherently insecure, I cannot provide any assurance regarding the secure transmission of information you communicate to me online. Similarly, I cannot guarantee that information you supply will not be intercepted during its transmission over the internet. Because of this, any information you send to me online is at your own risk. Although I take measures to safeguard against unauthorised disclosures of information, I cannot assure you that the personal information I collect will not be disclosed in a manner that is inconsistent with this policy.
My Site may contain links to other websites operated by third parties. I do not have any control over those websites, and I am not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. I note those websites are not governed by this policy.
You may request details of the personal information that I hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), I may refuse to provide you with personal information that I hold about you.
I will take reasonable steps to correct your personal information where the information is not accurate, complete or up to date. From time to time, I may ask you to verify that your personal information held by me is correct and current. You may also request that I correct or update your information, and you should make such requests in writing to: firstname.lastname@example.org
I take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. I will then attempt to resolve it within 30 days. Any complaints should be sent directly to me at: email@example.com
If you are not satisfied with my response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
If you have any questions about the content of this policy, please contact me at:
6/83 Mell Road, Spearwood WA (in the Elite Sports Podiatry Building)
Last update: March 2019